# **Terms & Conditions**

House of Ride — Terms and Conditions

1. About us and these terms

These terms apply when you use houseofride.com, book one of our events or live trainings, buy or use a course on our online academy, or buy services from us as a studio or business. Please read them before you book or buy.

Who we are. House of Ride is run by House of Ride VOF (“House of Ride”, “we”, “us”, “our”), a partnership registered in the Netherlands.

• Address: Orteliuskade 69-1, 1057 AN Amsterdam, the Netherlands
• Chamber of Commerce (KvK) number: 88900371
• VAT number: NL823807071B01
• Email: hello@houseofride.com

Who you are. “You” means the person who uses our website, makes a booking, creates an account or buys a course. If you book or buy on behalf of a studio, gym or other business, “you” also means that business, and sections 4.2 and 5 apply.

Which parts apply to you. Sections 1, 2 and 6 to 13 apply to everyone. The other sections depend on what you buy:

• Events and live trainings (in person or online): section 3
• Online academy courses, hosted on Thinkific: section 4
• Studio, consulting and private training services for businesses: section 5

Accepting these terms. You accept these terms when you make a booking, create an account or complete a purchase. You must be at least 18 years old to book an event, create an account, buy a course or use our courses.

Other documents. Our [Privacy Policy] explains how we use your personal data. The page for each event or course also forms part of your agreement with us, including what is included, dates, prices and, for courses, how long you have access. For studio and business services, our proposal or agreement also applies (section 5).

2. Using our website

You may use houseofride.com to learn about us, book events, make enquiries and find our online academy.

• Information on the site. We work to keep our website accurate, but details such as dates, line-ups and venues can change. The event or course page at the time you book, and our confirmation email, are what count.
• Links to other sites. Our website links to services we do not control, such as WeTravel for bookings, Thinkific for the academy and our social media. Their own terms and privacy policies apply when you use them.
• Fair use. You may not misuse our website, for example by trying to break its security, copying its content for commercial use, or using it to send spam or harmful code.
• Cookies. Our [Privacy Policy] explains which cookies we use and how you can control them.

3. Events and live trainings

This section applies to our in-person events, workshops, training weekends and tours, and to live trainings held online (together, “events”).

3.1 Booking and payment

How to book. You book through our booking page or booking widget on houseofride.com, which are provided by WeTravel. In some cases we can also arrange payment with you directly, for example by invoice and bank transfer.

Your contract. Your contract with us starts when we confirm your booking by email. For bookings paid by invoice, your place is confirmed once we receive your payment, unless we agree otherwise in writing.

Prices. Prices are shown on the event page and at checkout. Prices for consumers include VAT where it applies. A price change never affects a booking we have already confirmed.

Payment. Online payments are processed by WeTravel and its payment partners. We never see or store your full card details. Depending on the event, you may be able to pay:

• in full when you book
• by deposit, with the balance due by the date shown on the event page. The deposit secures your place and is non-refundable.
• by payment plan, in instalments on the dates shown at checkout

Missed payments. If a balance or instalment is not paid on time, we will remind you by email. If it is still unpaid 7 days after our reminder, we may cancel your booking and release your place. Amounts already paid are not refunded, but you may still transfer your place under section 3.3 before we cancel.

3.2 No 14-day right of withdrawal for events

Event bookings are for a specific date or period. Under Dutch and EU consumer law (article 6:230p of the Dutch Civil Code), the 14-day right of withdrawal does not apply to them. This does not affect your 14-day right to cancel academy courses under section 4.5.

3.3 If you cannot attend

No refunds. If you cancel, cannot attend or miss part of an event, we do not refund any amount you have paid, including deposits and instalments.

Transfer your place. You may transfer your place to another person at no cost. Email hello@houseofride.com at least 48 hours before the event starts with their name and email address. The new attendee must meet any requirements on the event page and accept these terms. If you are on a payment plan, you remain responsible for any remaining payments unless we agree in writing that the new attendee takes them over.

3.4 If we cancel, postpone or change an event

Cancelled or postponed events. If we cancel an event or move it to a new date, for any reason, you can choose:

• a full refund of everything you paid us for that booking, or
• a transfer to the new date or to another House of Ride event of similar value

We will refund you within 14 days of your choice, using the payment method you used to book.

Other changes. We may make reasonable changes to an event, such as the schedule, room or a guest coach. If we make a significant change, such as a different city or venue, or replacing the main coach named on the event page, you can choose the same refund or transfer.

Your own costs. Unless the law says otherwise, we are not responsible for travel, accommodation or other costs you arrange yourself. We recommend flexible bookings and travel insurance.

3.5 At the event

• Please arrive on time and follow the instructions of our coaches and the rules of the venue.
• We may refuse entry or ask you to leave, without a refund, if you behave in a way that is unsafe, abusive or disruptive to others, or if you appear to be under the influence of alcohol or drugs.
• You are responsible for your own belongings.
• You may not record any part of an event (video or audio) without our permission.

3.6 Photos and video at events

We often photograph and film our events and use this material on our website, social media and other marketing. When you book, we ask whether you agree to appear in it. If you say no, we will not use images in which you can be identified. You can change your mind at any time by emailing hello@houseofride.com. Our [Privacy Policy] explains this in more detail.

3.7 Live online trainings

Your link or login for a live online training is for you only. You may not share it or let anyone else join through it. If we give you a recording or materials afterwards, the licence rules in section 4.1 apply to them, as if they were a course.

3.8 Team and studio bookings

If a studio or business books an event for its team, section 5 also applies.

4. Online academy

This section applies to every course, bundle and package you buy or use on our online academy, which is hosted on Thinkific.

4.1 Your course licence

When you buy a course, you do not buy the course itself. You buy a personal licence to use it.

What you get. We give you a personal, non-exclusive, non-transferable licence to access and watch the course for your own learning, for the access period stated on the course page.

One person. Your licence is for one named person only: the account holder. Only you may log in to and use your account.

Two devices. You may use your account on up to two devices, such as a laptop and a phone. If you want to swap a device, contact us and we will help.

Downloads. Some courses include downloadable materials, such as workbooks, playlists or class plans. These are for your own use in your own teaching and training. You may not share, sell, publish or upload them anywhere else.

What you may not do. You may not:

• share your login details with anyone, or let anyone else use your account
• record, screenshot, download (other than the materials we offer to download), copy or redistribute any course content
• resell, rent, sublicense or give away your access
• use our course content to create, teach or sell your own competing course, training or certification

4.2 Studio and business packages

If a studio, gym or other business (“the Studio”) buys a package of courses for its team, these extra terms apply.

• One seat per person. Each package includes a set number of seats. Each seat is for one named person, with their own login. The licence rules in section 4.1 apply to each seat holder.
• Seats cannot be transferred. Once a seat has been given to a person, it stays with that person. If they leave the Studio, the seat cannot be moved to someone else. The Studio can buy a new seat for a new team member.
• The Studio is responsible for its team. The Studio must make sure each seat holder follows these terms. If a seat holder breaks them, we may act on that seat under section 4.3.
• Business customers. The Studio buys as a business, not a consumer. The 14-day right of withdrawal in section 4.5 does not apply to Studio packages, unless we agree otherwise in writing.

4.3 Account sharing

Sharing an account breaks your licence. We monitor how accounts are used so we can protect our courses and the people who pay for them.

What counts as sharing. Signs of sharing include:

• your account being used on more than two devices
• logins at the same time from different devices or locations
• logins from locations or patterns that are not realistic for one person
• your login details being posted or passed on to others

How we check. We use login and usage data, such as IP address, device type, approximate location and login times, to spot sharing. Our [Privacy Policy] explains this in more detail.

What we may do.

1. Pause your access. If we see signs of sharing, we may pause your access straight away and contact you by email. You will have 7 days to explain or put things right, for example by changing your password and logging out of other devices.
2. Restore your access. If you give a reasonable explanation or the sharing stops, we will restore your access.
3. Remove your access permanently. If you do not respond within 7 days, if the sharing continues, or if it is clear that your account has been deliberately shared, sold or passed on, we may remove your access permanently.

No refund. If we pause or remove your access because of account sharing, you will not receive a refund for the course, or for the time your access was paused. This does not affect your right of withdrawal under section 4.5 for any purchase still within its 14-day period.

4.4 Buying a course

Course pages. Each course page tells you what the course includes, whether it has downloads, how long you have access, and the price. Please read it before you buy.

Prices and VAT. Prices are shown at checkout. Prices for consumers include VAT where it applies. We may change prices for future purchases, but a price change never affects a course you have already bought.

Payment. Payments are handled by Thinkific Payments, on behalf of our course platform Thinkific. We never see or store your full card details.

Your contract. Your contract with us starts when your payment is confirmed. We will send you a confirmation email with your order details and a copy of, or a link to, these terms.

Mistakes in prices. If a course is shown at a clearly wrong price because of an error, we will tell you before giving access. You can then choose to buy it at the correct price or cancel for a full refund.

Your account details. Please keep your account details accurate and up to date, and keep your password safe. Tell us straight away if you think someone else knows your password.

4.5 Your 14-day right to cancel and refunds

If you buy a course as a consumer, you can cancel your purchase within 14 days and get a full refund.

How long you have. You have 14 days from the day your payment is confirmed. You do not need to give a reason.

How to cancel. Email hello@houseofride.com before the 14 days run out, with your name, the email address on your account and the course you want to cancel. You can use the model form below, but you do not have to.

Your refund. We will refund the full amount you paid within 14 days of receiving your cancellation. We will use the same payment method you used to buy, unless you agree otherwise. Your access to the course ends when we process the cancellation, and you must delete any downloaded materials.

After 14 days. Once the 14 days have passed, purchases are not refundable, except where these terms say otherwise (see section 4.6) or the law requires it.

Business customers. This right applies to consumers only. It does not apply to Studio packages (section 4.2).

Events are different. This right applies to academy courses only. Event bookings are covered by section 3.

Model cancellation form

To: House of Ride VOF, Orteliuskade 69-1, 1057 AN Amsterdam, the Netherlands, hello@houseofride.com

I hereby give notice that I cancel my contract for the following course: [course name]

Ordered on: [date] · Name: [your name] · Account email: [your email]

Date: [date]

4.6 Course content, changes and certificates

Keeping courses up to date. We regularly improve our courses. We may update, re-film, reorder, add to or replace lessons and materials at any time, at no extra cost to you, as long as the course still covers substantially what was described on the course page when you bought it.

Bigger changes. If we make a change that significantly reduces what you paid for, or we need to withdraw a course before your access period ends, we will email you at least 30 days in advance. Where the change affects you more than in a minor way, you can choose to:

• move to a replacement course of similar value, or
• end your access and receive a partial refund for the access time you have not used

If a course has lifetime access and is withdrawn, we will tell you at least 30 days in advance so you can finish it and keep any downloads you are allowed to keep.

Technical availability. We aim to keep the academy available at all times, but it may sometimes be unavailable for maintenance or because of problems with our platform provider. If a course is unavailable for a long period through our fault, contact us and we will find a fair solution, such as extending your access.

Certificates. When you complete a course, you receive a certificate of completion. It confirms that you finished the course. It is not a professional qualification, licence or accreditation, unless the course page clearly says otherwise. You may share your certificate, but you may not alter it or present it as something it is not.

5. Studio, consulting and private training services

This section applies when a studio, gym or other business (“the Studio”) buys services from us. These include private trainings in person or online, consulting, launch and upgrade packages, bespoke workshops, team bookings for events and academy Studio packages (section 4.2).

• Your proposal or agreement. The scope, dates, price and payment terms are set out in our proposal, quote or agreement with the Studio. If it conflicts with these terms, the proposal or agreement applies. These terms cover everything it does not.
• Business customers. The Studio buys as a business, not a consumer. Consumer rights, including the 14-day right of withdrawal, do not apply.
• Payment. Invoices are due within the period stated on the invoice, or 14 days if none is stated.
• Cancellation and rescheduling. These are set out in the proposal or agreement. If it says nothing, confirmed bookings are non-refundable, but we will work with the Studio to reschedule where we can.
• Our materials. Training manuals, class plans, playlists and other materials we provide are for use by the Studio’s own team, within the agreed scope. They may not be shared outside the Studio, sold or used to train others, unless we agree in writing.
• The Studio is responsible for its team. The Studio must make sure its coaches and staff follow these terms and any confidentiality agreement with us.

6. Health and safety

Our events and courses include physical exercise, including indoor cycling at high intensity, choreography and movements on and off the bike. Please read this section carefully.

• Check with a doctor first. Speak to a doctor or qualified health professional before taking part in any event or starting any course if you have a medical condition, injury, heart or blood pressure problem, are pregnant or have recently given birth, or have not exercised for some time.
• Tell our coaches. At in-person events, please tell the coach before the session about any injury or condition that may affect how you ride, so they can help you adapt.
• Know your limits. Work at a level that is right for you. Stop straight away if you feel pain, dizziness, faintness, chest discomfort or shortness of breath, and seek medical help if needed.
• Set up safely. At home, you are responsible for making sure your bike, equipment and space are safe, in good working order and set up correctly for your body. At events, follow our coaches’ instructions on bike set-up and tell us straight away if any equipment seems faulty.
• Teaching others. If you use what you learn to teach classes, you are responsible for the safety of your riders. This includes holding any qualifications and insurance your country or employer requires.
• Not medical advice. Our events and courses are for education and training. They are not medical, physiotherapy or nutritional advice, and do not replace advice from a qualified professional.

You take part at your own risk. This does not limit our liability where the law does not allow it to be limited (see section 8).

7. Our content and intellectual property

All our content belongs to House of Ride or the people who license it to us. This includes our website, course and event content, videos, audio, music mixes, text, workbooks, manuals, class plans, choreography, teaching methods, frameworks, course and event names, logos and trade marks. Apart from the licence in section 4.1, and any use agreed under section 5, nothing in these terms gives you any rights in our content.

You may use the skills and knowledge you learn in your own teaching. You may not copy, publish or sell our course or event materials, or present our methods, frameworks or course names as your own.

8. Our liability to you

What we are responsible for. We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

Limit for consumers. If you book or buy as a consumer, our total liability for any claim connected with a course or event is limited to the price you paid for that course or event.

Limit for Studios. If you buy as a business, our total liability for any claim connected with a package or service is limited to the price paid for that package or service. We are not liable to a business for loss of profit, revenue, business, goodwill or opportunity.

Indirect losses. We are not liable for losses that were not foreseeable when you booked or bought, or for indirect losses such as lost income or missed opportunities.

Belongings. We are not responsible for loss of or damage to belongings you bring to an event, unless it is caused by our negligence.

What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for damage caused by our intent or gross negligence (opzet of bewuste roekeloosheid), or for anything else that cannot be limited under applicable law. Nothing in these terms affects your statutory rights as a consumer.

9. Ending your access or booking

You can stop using the academy at any time. This does not entitle you to a refund outside the 14-day period in section 4.5. Cancelling an event booking is covered by section 3.3.

We may pause or end your access to the academy, or cancel your event booking, if you seriously or repeatedly break these terms. This includes account sharing (section 4.3), copying or redistributing our content, behaviour covered by section 3.5, or failing to pay. Except where immediate action is needed to protect our content, our coaches or other people, we will first tell you what the problem is and give you a reasonable chance to put it right. If we end your access or booking because you broke these terms, you are not entitled to a refund.

Sections 7, 8 and 12 continue to apply after your access or booking ends.

10. Changes to these terms

We may update these terms from time to time, for example because of changes in the law or in how we run our events and academy.

• Notice. We will email you about any significant change at least 30 days before it takes effect, and show the date of the latest version at the top of these terms.
• New bookings and purchases. Updated terms apply to bookings and purchases made after they take effect.
• What you already have. For courses you have already bought and events you have already booked, the terms you agreed to at the time continue to apply. We will only apply a change to them if it is minor, is in your favour, or is required by law.

Changes to course content are covered in section 4.6, and changes to events in section 3.4.

11. Questions and complaints

If you have a question or a complaint, email hello@houseofride.com. We aim to reply within 5 working days and to resolve complaints within 14 days.

12. Governing law and disputes

These terms are governed by Dutch law. Disputes will be handled by the competent court in Amsterdam, the Netherlands.

If you are a consumer living outside the Netherlands, you keep the protection of the mandatory consumer laws of the country where you live, and you may also bring a claim in the courts of that country.

13. General

• Third-party services. Our academy runs on Thinkific, and event bookings and payments run through WeTravel. Some features, such as payment, are provided by these and other third parties under their own terms. Event venues may also have their own rules.
• Severability. If any part of these terms is found to be invalid, the rest still applies.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer your rights under these terms to anyone else, except for transferring an event place under section 3.3. We may transfer our rights to another business, for example if House of Ride is restructured or sold, as long as this does not reduce your rights.
• Language. These terms are written in English. If they are translated, the English version applies.